Return & Refund Policy

Handmade Quality & Return Policy

Every creation at Mankashay is individually handcrafted with care. Because personalized letter keychains, name inscribed items, and floral preservation keepsakes are custom-made specifically to your requirements, we cannot accept returns or provide refunds once crafting has begun.

24-Hour Transit Damage Guarantee

Every piece is cushioned with heavy-duty protective bubble wrap and packaged in our signature blush presentation box. In the rare event that an item arrives damaged or broken during transit:

1. Photograph the damaged item and the outer courier package immediately.
2. Message our WhatsApp customer care (+92 333 7711188) within 24 hours of receiving the parcel.
3. Our studio will verify the claim and handcraft an exact replacement piece shipped free of charge.

Authentic Handmade Variations

Natural botanical elements (roses, baby breath, gajra petals) have natural variations in petal tone, shape, and size. Minor micro-bubbles and organic flake distribution are natural hallmarks of authentic artisan resin handcraft and do not constitute defects.